Cisco Technology, Inc.

Harish Doddala

Tian Bu

Tej Redkar

Kui Jia

The disclosed technology relates identifying causes of an observed outcome. A system is configured to receive an indication of a user experience problem, wherein the user experience problem is associated with observed operations data including an observed outcome. The system generates, based on the observed operations data, a predicted outcome according to a model, determines that the observed outcome is within range of the predicted outcome, and identifies a set of candidate causes of the user experience problem when the observed outcome is within range of the predicted outcome.

Root cause discovery engine

In one embodiment, a method of processing a natural language input using a conversational knowledge graph in a virtual assistant is disclosed. The method includes receiving a natural language query from a user; translating the natural language query received from the user into corresponding intents; retrieving conversational knowledge context information based on the intents; using the retrieved conversational knowledge context information to customize back-end service calls to downstream applications; receiving a result of the customized back-end service calls; sending the result of the customized back-end service calls in a response to the natural language understanding system; translating the response from the fulfillment service system into a natural language response; and providing the natural language translated response to the user.

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San Jose, CA, United States of America

Harish Doddala