Servicenow, Inc.

Hardik Modi

Rebecca Anita Dias

Vincent Seguin

Venkata Kiran Kumar Koya

Amit Chandulal Dhuleshia

Oron Subayi

Jun Zhou

Haviv Rosh

Yuval Rimar

Stephen Scott Tucker

Bryan Mather Barnard

Chris Nguyen

Amit Arom-Zohar

Joshua Gerbasi

Gopalakrishnan Venkatachalam

Vishal Rao

Satya Kiran Noolu

Kishore Srinivasa Reddy

Gopalakrish Venkatachalam

Evan Qu

Systems and methods for mapping configuration items to business functions within a corporate infrastructure are disclosed. Discovery processes to automatically create and update service maps may introduce an artificial dependency between configuration items that is not necessary to the business function represented in the service map. These unnecessary dependencies may be considered 'noise' and unnecessarily complicate the service map. Using machine learning techniques and procedures to identify short lived connections embodiments in accordance with this disclosure, dependency connections that may be considered noise may be detected and flagged. Once detected, these connections may be automatically removed from the service map to improve its accuracy and usefulness. Additionally, a user interface is provided that explains the 'reason codes' for identification of noise connections. Reason codes allow a user to understand how the machine learning algorithm traversed a decision tree to identify a connection as noise.

Traffic based discovery noise reduction architecture

Systems, methods, and media for connecting using aliases. During operation, such as an API, an operation is called that utilizes a connection to a remote device. When this operation is attempted, information may be requested to complete the connection. The information may include credentials or connection information about a target device for the connection. An appropriate alias is used to request the suitable information.

System and method for connecting using aliases

A computing system may include one or more server devices within a computational instance that remotely manages computing devices of a managed network. The computing devices may include routers that are interconnected by subnets of the managed network, and the managed network may also include a proxy server device communicatively coupled to at least one of the subnets. The server devices may be configured to: (i) provide a proxy server configuration pane of a graphical user interface (GUI) that allows specification of the proxy server device; (ii) provide a router credentials configuration pane of the GUI that allows specification of router access credentials for the routers; (iii) provide a subnet discovery scheduling pane of the GUI that allows specification of a subnet schedule for carrying out discovery of the subnets; and (iv) cause the proxy server device to perform discovery of the subnets according to the subnet schedule.

Graphical user interfaces for device discovery and scheduling thereof

An example embodiment may involve receiving, by a server device that stores a plurality of access credentials for computing devices that are disposed within a managed network, a request containing a label and an indication of an application service. The server device may be disposed within a remote network management platform that remotely manages the managed network. The example embodiment may further involve mapping, by the server device, the label and the application service to an endpoint identifier of a target computing device that is disposed within the managed network. The endpoint identifier may be associated with particular access credentials that are usable to access the application service executing on the target computing device. The example embodiment may further involve transmitting, by the server device, the endpoint identifier and the particular access credentials.

Efficient centralized credential storage for remotely managed networks

Growing community of inventors

San Diego, CA, United States of America

Hardik Modi