Toshiba America Information Systems, Inc.

Hao-Yang Feng

Jeffrey Wayne Pence

Alexander Dorfman

Michael Thomas Elliott

Kelly Khanh Bui

A voice server and method for providing integrated voice mail and email messaging for use with an email server and an email client. The voice server includes a telephone interface means for providing telephone services to the voice server, a network interface means for providing communications between the voice server and each of the email server and email client, a processor, and a program memory for storing program instructions for controlling the processor to provide voice mail messaging services for a plurality of voice mailboxes. At least one voice mailbox on the voice server is adapted to create a message reference to uniquely identify each recorded voice mail message and to send each message reference to an email address on the email server, where the message can be retrieved by the email client. The voice server is further adapted to provide voice mail services corresponding to each recorded voice mail message, to the email client through the network interface means. Alternatively, the voice server may include at least one voice mailbox that is adapted to forward each recorded voice mail message as part of an email message, to a designated email address on the email server, where it can be retrieved by the email client. The email message in this alternate embodiment is adapted so that the email client can play the voice mail message.

System and method for providing integrated messaging

A software architecture for a computer telephony server for simultaneously implementing a plurality of messaging applications is provided. The server includes a processor, a memory and a plurality of slots connected to the processor through a high-speed bus, each of the plurality of slots being adapted to receive an interface card for connecting the server to an external resource. The server further includes a session having a thread of execution on the processor and controlling a subset of the memory and a telephone line resource. The call processing behavior of the session is defined by a first user agent which represent a known user of the server. The first user agent includes a first scenario and a first set of properties. The first scenario includes a plurality of event-application pairs, each pair representing a valid event and a corresponding application that is executed when the valid event is detected. The first set of properties includes fixed properties for customizing standard features of the first user agent and named properties for customizing the behavior of the applications from the first scenario. The first scenario and the first set of properties can be altered during runtime of the server, thereby allowing the call processing behavior of the server to be changed. The software architecture also supports the inheritance of user agent features from a parent user agent to a child user agent such that changes made to the parent user agent are immediately inherited by the child user agent during runtime.

Software architecture for a computer telephony system

A computer telephony server for simultaneously implementing a plurality of messaging applications is provided. The server includes a processor, a memory and a plurality of slots connected to the processor through a high-speed bus, each of the plurality of slots being adapted to receive an interface card for connecting the server to an external resource. A plurality of primary sessions are provided, each of which have a first thread of execution on the processor and control a first subset of the memory and at least one external resource. A plurality of secondary sessions, each corresponding to one of the primary sessions, is also provided. Each secondary session has a second thread of execution on the processor and controls a second subset of the memory. The primary session delegates a set of system resources to its corresponding secondary session and monitors the secondary session's behavior. In addition, the primary session operates to recover the set of system resources delegated to the secondary session upon the termination of the secondary session.

Growing community of inventors

Gardena, CA, United States of America

Hao-Yang Feng