Sap Se

Hao Weng

Na Zhang

Xun Sun

You Li

Xiaoxiao Gu

Paul Coffey

Jiayi Chen

An application error detection platform computer processor may monitor execution of an application for a customer and determine that an application error has occurred. Responsive to the determination that an application error has occurred, an error fingerprint creation platform computer processor may access a stack trace representing execution of the application when the application error occurred. An error fingerprint associated with the occurrence of the application error may then be determined by applying a hash function (e.g., SHA-1) to information contained in the stack trace. Electronic records including an indication of the error fingerprint may then be received by and stored in an application error log data store. The application error log data store may then be searched for duplicate error fingerprints to facilitate application error resolution.

Application error fingerprinting

Systems and methods are provided for receiving a notification of an issue with a cloud services application, determining that troubleshooting of the issue comprises review of server logs containing personal data, enabling a data protection and privacy log level instead of a default log level to capture the personal data, generating the one or more server logs containing personal data during replication of the issue based on detecting that the data protection and privacy log level is enabled, indexing the one or more server logs containing personal data and setting access permission to the one or more server logs, detecting that a specified retention time period for the personal data has lapsed, automatically purging the personal data of the one or more server logs based on detecting that the specified retention time period has lapsed, and recording a record that the personal data has been purged.

Dynamic logging framework for multi-tenant cloud environment

Growing community of inventors

Shanghai, China

Hao Weng