State Farm Mutual Automobile Insurance Company

Hannah Matlock

Donald Joseph Yuhas

Jason Beckman

Manuela Holt

Amber L Wyatt

Joshua Robert Brown

Kathleen Haeker

Melissa Campbell

Joe Peebles

Damon Webb

Benjamin Shienvold

Ginny Maxson

Ana Milicevic

Whitney Street

Techniques described herein relate to analyzing data systems to detect data deficiencies and generating user interfaces for performing user communication sessions to resolve the data deficiencies. A data system may include components and implement operations to analyze a related set of data to determine when to initiate a communication session with a user to resolve a data deficiency. The data system also may be configured to generate user interfaces customized based on particular users and/or particular associates to allow the associate to interact with the user to resolve the data deficiency. The data system also may determine when to record the communication session, store and/or transcribe the communication session, and/or associate the stored communication session records with the corresponding data in the data system.

Dynamic communication sessions within data systems

Growing community of inventors

Lexington, IL, United States of America

Hannah Matlock