At&t Intellectual Property I, LP

Bellsouth Intellectual Property Corporation

Bellsouth Intellectual Property Corportion

Hamish M Caldwell

Robert A Koch

A server, method, and system for providing information to an electronic device are provided. An audio-based connection is established with the electronic device. A first identifier of the electronic device is determined in association with the audio-based connection. The electronic device is detected as being able to support a visual-based connection based on the first identifier. A second identifier of the electronic device is determined based on the first identifier. Visual information is provided to the electronic device via the visual-based connection after detecting that the electronic device is able to support the visual-based connection and determining the second identifier. The visual information is provided to the electronic device based on the second identifier.

Simultaneous visual and telephonic access to interactive information delivery

A method and system for providing a visual interactive voice response session are provided. A visual interactive voice response server determines whether a session identifier database includes a session identifier that is associated with a first device. The visual interactive voice response server initiates the visual interactive voice response session with the first device when the session identifier database includes the session identifier that is associated with the first device. The session identifier that is associated with the first device is removed from the session identifier database when the visual interactive voice response session is terminated.

The functionality of Advanced Intelligent Network (AIN) components and Internet-based resources are integrated to provide simultaneous visual and telephonic access to an interactive information delivery system. The present invention enhances conventional Interactive Voice Response (IVR) systems by simultaneously providing visual information that corresponds to the voice-based information that is delivered telephonically. A user that contacts a conventional IVR service provider (IVR host) can be provided with the option of a Visual IVR (VIVR) session. The VIVR session can provide visual information to the user in the form of HTML-formatted web pages delivered over an Internet connection and will provide audible message information over a conventional wireless or wireline voice telephone connection. A VIVR session can coordinate the delivery of visual information (e.g., web pages) and the delivery of telephony-based information (e.g., audio file playback) such that the user hears an audible message on the telephone that corresponds to the information displayed on a networking device. The user may provide instructions to a VIVR Server over either the telephone or the networking device. The VIVR Server will respond to instructions received by either the telephone connection or the Internet connection.

A system and method for providing a calling party with an opportunity to generate a web page containing information regarding a communication from the calling party to the called party. The system includes a switch for detecting the communication from the calling party to the called party, and means for communicating a message to the calling party in response to detection of the communication, the message providing the calling party with the option of generating the web page. The system further includes a database, a server in communication with the database for generating the web page based on data in the database, and means for transmitting information regarding the communication to the database when the calling party accepts the option.

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Decatur, GA, United States of America

Hamish M Caldwell