Nice Ltd

Nice Systems Ltd.

Hadas Liberman Ben-Ami

Leon Portman

Uzi Baruch

Assaf Frenkel

Iftach Smith

Shlomi Haba

Yosef Golan

Igor Cher

Yuval Marco

Yizhar Ronen

Yohay Etsion

Naama Damti

Beeri Mart

Moshe Wasserblat

Stas Margolis

Shay Weiss

Oren Yaakov Lewkowicz

Omri Hayner

Omer Gazit

Ronit Ephrat

Offer Hassidi

Naama Damty

Zohar Tsfoni

A device, system and method is provided for monitoring a user's interactions with Internet-based programs or documents. Content may be extracted from Internet server traffic according to predefined rules. Extracted content may be associated with a user's Internet interaction. The user's Internet interaction may be stored and indexed. The user's Internet interaction may be analyzed to generate a recommendation provided to a contact center agent while the contact center agent is communicating with said user for guiding the user's interaction, for example, in real-time. Traffic other than Internet server traffic may also be used.

System and method for tracking web interactions with real time analytics

Embodiments of the invention are directed to a system and method for routing interactions. A method may include receiving a message related to the interaction. Text included in the message may be analyzed. A destination may be selected for the message based on analysis of the text. The message may be routed to the selected destination.

Method and system for routing text based interactions

Embodiments of the invention include a method for handling communication sessions by a central gateway, such as session border controller. The method may include receiving an indication that the interaction between a customer and an agent has ended and automatically routing by the session border controller the customer to an automated feedback application.

Session board controller based post call routing for customer feedback application

Growing community of inventors

Kadima, Israel

Hadas Liberman Ben-Ami