Optum Technology, Inc.

Gunjan Balde

Suman Roy

Vijay Varma Malladi

Gaurav Ranjan

There is a need for more effective and efficient predictive natural language summarization. This need can be addressed by, for example, solutions for performing predictive natural language summarization using a constrained optimization model. In one example, a method includes identifying one or more per-party utterance subsets in a multi-party call transcript; generating a plurality of eligible extractive summaries that comply with one or more optimization constraints; for each eligible extractive summary of the plurality of eligible extractive summaries, determining an overall summary utility measure; generating the optimal extractive summary based at least in part on each overall summary utility measure for an eligible extractive summary of the plurality of eligible extractive summaries; and performing one or more summary-based actions based at least in part on the optimal extractive summary.

Growing community of inventors

Ujjain, India

Gunjan Balde