Kyndryl, Inc.

Guillermo Rodriguez De Vera Beltri

Erik Rueger

Amit Anil Nanavati

Nicolò Sgobba

Nicolo' Sgobba

The present disclosure relates to a method of coordinating personal assistants. The method comprises: sending a request to a set of personal assistants based on a received query. Assistant responses may be received in response to the request from respective personal assistants of the set of personal assistants. Each assistant response of the assistant responses comprises a confidence score of the respective assistant response. The confidence scores may be adjusted to a common scale. The adjusted confidence scores may be weighted using domain-specific weights of the personal assistants in accordance with the domain of the query. One or more assistant responses of the received assistant responses may be selected based on the weighted scores and the selected assistant responses may be provided to the user.

Virtual assistants harmonization

A method provides a set of predicted responses to a user. The method includes receiving a message from a user, the message having natural language information. The method includes processing, using cognitive switching logic (CSL), the natural language information and information from previous messages from the user. The method includes identifying, using CSL, a context of the natural language information based on the information from the previous messages. The method includes identifying, using CSL, at least one knowledge domain which contains a response to the message, based on the identified context and on user persona information. The method includes retrieving a response from each identified knowledge domain. The method further includes, in response to retrieving more than one response, transmitting feedback to CSL to refine identifying the at least one knowledge domain until only one response is retrieved. The method further includes presenting the one response to the user.

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Brno, Czechia

Guillermo Rodriguez De Vera Beltri