Qwest Communications International Inc.

Intrado Corporation

Mediaone Group, Inc.

West Corporation

U S West, Inc.

U S West Advanced Technologies, Inc.

Gregory Wilfred Bruening

Michael Jay Nelson

Peter Roy Schmidt

John Lawrence Snapp

Jafar S Nabkel

Stephen Marc Meer

Donald E Gillespie

Robert Allen Sherry

Lawrence W Ciesla

Pavel Despot

Douglas John Ertz

Don Gillespie

Marcus Roman

Michael Blayne Waters

Leslie Ann Brandt

Mark S Blumhardt

Linda Kaye D'Evelyn

David Clark Oberto

Charles Stuart Miller

Madhav V Apte

Patrick M Cuddihy

Michael W DeWeese

Alev G Viggio

A system and method for processing and reporting situational information to emergency service providers in an emergency service communications network is disclosed. An emergency situation is monitored. Responsive to detecting the emergency situation, information relating to the emergency situation is collected. Then, the information is processed and stored in a database. The processed information is then reported to emergency service providers.

Processing and reporting situational information to emergency service providers

The present invention provides a method and system for implementing feature interactions between an AIN-based service and a switch-based call-forwarding service. In the present invention, the switch-based call-forwarding generates an Off-Hook Delay (OHD) trigger. In response, the SSP suspends call processing and sends the forward-to number to the SCP. Based upon the SCP's determination of whether the forward-to number is for voicemail and other criteria such as time of day, day of the week, etc, the SCP determines whether the switch-based call-forward should be permitted or inhibited.

Implementing feature interactions between an AIN-based service and a switch-based forwarding service

A method for availing participants and others in a special number call event of information contained in a plurality of data stores includes the steps of: (a) in no particular order: (1) providing the plurality of data stores; (2) providing at least one respective data key for accessing the information contained in each respective data store of the plurality of data stores; and (3) providing communications among the participants and the plurality of data stores; (b) identifying a respective call as initiating a special number call event; (c) generating an identifier code for uniquely identifying the special number call event; the identifier code including relational data; the relational data being mappable on the at least one the respective data key to effect accessing the information; and (d) employing the communications to effect cooperation by the identifier code with each respective data store for providing the information to the participants.

Method and system for availing participants in a special number call event and others of information contained in a plurality of data stores

The invention comprises a communication network that includes a plurality of conforming emergency systems, a packet network, and an emergency services network. The emergency services network includes a plurality of response gateways and a plurality of emergency services. Each of the conforming emergency systems facilitates the establishment of a media channel with one of the response gateways. In any one of the conforming emergency systems, responsive to establishing a media channel over the packet network with a response gateway and responsive to an emergency event (e.g., a 9-1-1 call, a 1-1-2 call, etc), the conforming emergency system transmits a retrieval key for the emergency event over the established media channel to the response gateway. The response gateway transmits a query for information corresponding with the retrieval key. Responsive to receiving the information originating from the individual emergency services corresponding with the retrieval key, the response gateway transmits the information over the media channel to the conforming emergency system.

Communication network for providing emergency services

The invention includes a communication network that comprises a conforming emergency system coupled to an emergency services network by a media channel. The emergency services network includes a resource coupled to a plurality of emergency services. When in operation, the conforming emergency system transmits an emergency event message to the resource over the media channel. The emergency event message includes a retrieval key. Responsive to receiving the emergency event message and the retrieval key, the resource initiates an emergency event session corresponding with the retrieval key. During the emergency event session, the resource transmits multiple responses to the conforming emergency system. Also during the emergency event session, the resource receives information corresponding with the retrieval key from at least one of the emergency services, and transmits the multiple responses containing the information.

Bi-directional messaging for an emergency services network

The invention includes an emergency services network comprising a plurality of resources, a plurality of emergency services, and a Service/Name Resolution (SNR) system connected to a transport network. In operation, one of the resources receives a retrieval key for an emergency event from a conforming emergency system. The resource transmits the retrieval key to the transport network. The SNR system receives the retrieval key over the transport network and identifies at least one of the emergency services corresponding with the retrieval key. The SNR system initiates the transfer of the retrieval key to the identified emergency services. The identified emergency services then perform services corresponding with the retrieval key.

Method and apparatus for increasing the reliability of an emergency call communication network

A telecommunication system provides calling party identification for an unidentified calling party while the subscriber is logged on to the Internet on their subscriber line. If a call is made to the subscriber's line while the subscriber is logged onto the internet on the subscriber line, the SCP determines whether the calling party information is present. If the calling party information is not present (either unavailable or blocked), the calling party is prompted to record their name (or some sort of identification). The subscriber can choose to have the recorded identification played on the subscriber's computer via the Internet. After listening to the audible identification on the subscriber's computer, the subscriber then can choose to reject the call, send the call to voicemail, terminate the Internet connection and take the call, etc.

Method and system for providing caller identification for an unidentified calling party

A communication system and method for a communication network is provided. The communication system and method allow a calling party and a called party to engage in a two-way negotiated call hold. The two-way call hold enables the calling party, placed on hold by a called party, to disconnect the call and be placed in a queue. The calling party is then notified when a selected position in the queue has been reached and the call between the calling party and the called party is then reconnected at the expense of the calling party. The calling party may monitor its position in the queue before the selected position has been reached.

Method and system for two-way negotiated call hold

A partitioned communication system includes a shared switch network system in communication with an Intelligent Network Processor (INP). A terminating intelligent communication device (ICD) located outside the management and control of the shared network operates as an Originating Communication System (OCS) to negotiate 2-way call holding with a Called Communication System (CCS).

Method and system for two-way call holding using an intelligent

A method and system for regulating the flow of calls in a communications network. At least one calling area is assigned to each call response center of each service provider. Call regulating functionality is provided in communication with each call response center of each service provider and includes a set of parameters assigned to each calling area served by the call response center as well as a corresponding call regulating algorithm for the assigned calling areas. The call regulating functionality is operative to detect a call from a calling party to a service provider, determine the assigned calling area of the calling party for that service provider, determine the call response center and determine the current values of the assigned parameters for the calling areas assigned to the call response center. Based on these values and the call regulating algorithm, a decision is made whether to proceed with the call to the call response center, route the call to a corresponding holding queue, or route a call previously held in a holding queue.

Method and system for regulating incoming calls from multiple points of

A system and method for automatically routing telephone calls to a subscriber selected from a group of subscribers having a common calling number. The system and method are directed for use in a local exchange portion of an Advanced Intelligent Network (AIN). A database in electrical communication with the system is operative to store a plurality of user calling numbers and corresponding location data as well as a unique destination number for each of the subscribers and corresponding unique location data. A service control point or adjunct processor in electrical communication with the database processes the call handling request signal to select one of the destination numbers to route the call to. The processing requires determining the user calling number from the call handling request signal, determining the user location data and comparing the user location data to the appropriate subscriber location data to select a corresponding destination number.

Automated system and method for call handling

Provided is an apparatus and method for routing communications in an Advanced Intelligent Network (AIN) having at least one central office switch. The disclosed system routes communications from a calling party having at least one Customer Premises Equipment (CPE) device to a secondary party having a single calling number for a plurality of CPE devices, each having a corresponding communication address. In operation, communications are routed to a central office switch which is provided in electrical communication with at least one adjunct processor. Thereafter, the desired type of secondary CPE device sought to be accessed is identified in cooperation with storage means which is provided in electrical communication with the adjunct processor. As disclosed, the storage means is provided for storing a directory having a plurality of secondary party calling numbers and corresponding communication addresses. Following identification of the type of secondary CPE device sought to be accessed, the corresponding secondary party communication address is identified and a control signal is forwarded to said central office switch such that the communication will be properly routed to the desired secondary party at the corresponding communication address.

Growing community of inventors

Boulder, CO, United States of America

Gregory Wilfred Bruening