Wells Fargo Bank, N.a.

Gregory Scott Hill

Tyua Larsen Fraser

Kimarie Pike Matthews

Timothy J Shipman

Brett David Ehrlich

Robin J Cusimano

Richard Castanho

Colleen Reardon Graham

Germaine S Chee

James W Pedersen

Disclosed in some examples are methods, systems, and machine-readable mediums which provide for an agent support application with a plurality of plug-in communication support assistants. Each of the plurality of plug-in communication support assistants monitors communications between the agents and customers for different conversational triggers. Conversational triggers may be any conversation, either by the agent or the customer, that the communication support assistant is trained to detect. Upon detecting one of these conversational triggers, the plug-in communication support assistant provides one or more suggestions to the agent.

Chat communication support assistants

Front surface of vehicle grill ornament

Growing community of inventors

Midlothian, VA, United States of America

Gregory Scott Hill