Microsoft Technology Licensing, LLC

Gregory C J Chang

Prasanna Kumar Padmanabhan

Shantanu Uddhav Deshmukh

A resilient incident management system is provided that continues operation when certain outages occur. An RSS feed is utilized to indicate incident-related information despite the certain outages. In an embodiment, the incident management system includes a redundant architecture that comprises a traffic manager and a backup traffic manager. The incident management system receives a client request for incident-related information and determines a priority level or a performance level of end points associated with the request. Based on a status of the traffic manager and the backup traffic manager, as well as based on the priority level or the performance level, the incident management system causes a computer operation to be executed via the redundant architecture to retrieve a response from a producer and generate the RSS feed. In this manner, incident-related information is provided to the client even when the components responsible for providing the incident-related information themselves experience outages.

Growing community of inventors

Bellevue, WA, United States of America

Gregory C J Chang