Oracle International Corporation

Govind Jayanth

Alan Fothergill

Tapomoy Dey

Sandra Newsome

K C Buckley Merce

Anne Truitt

Jonathan James Innes

Mien Lin Tan

Libing Shao

Peggy Larson

Danhong (Amy) Yang

Nami Hosomatsu

Editt Gonen-Friedman

An architecture and method for bill presentment using a web-based tool is disclosed. A common architecture collects billing data from multiple business technology systems and present the billing data on a bill. A user-friendly tool allows internal billing personnel and system administrators to configure the content and format of a bill before presenting it to customers. A method provides external customers with drilldown ability, enabling them to view both summary and detailed billing data and related information necessary to understand and pay the bill.

Architecture and method for bill presentment using a web-based tool

A computer-implemented and Internet-based method of managing Accounts Receivable (AR) information includes steps of receiving a customer request for remote Internet access to AR information (such as pending invoices) owned by vendor; retrieving the customer's AR information from a database and enabling the retrieved AR information to be remotely displayed for the customer and enabling the vendor's internal personnel to retrieve and to display the customer's AR information simultaneously as the AR information is displayed for the customer. The customer may dispute an invoice accessed from the database by accessing the vendor's Web site and by selecting a reason code for the dispute and at least a disputed amount to create a pending Credit Memo Request, all without direct manual involvement from the vendor. The pending Credit Memo Request may then sent to and routed through a selected process for the selected reason code, a selected hierarchy of persons empowered to approve Credit Memo Request incorporating the selected reason code and/or a primary approver for the selected reason code. Upon approval of the Credit Memo Request, a Credit Memo may be automatically generated and the disputed amount may be credited to the disputed invoice. The customer may be notified of the approval or rejection of the Credit Memo Request, as may be selected personnel internal to the vendor. Real time balances may be available to the customer on a self-serve basis, as are other common AR-related services.

Methods and systems for online self-service receivables management and automated online receivables dispute resolution

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Union City, CA, United States of America

Govind Jayanth