International Business Machines Corporation

Goss Franklin Nuzzo-Jones

Michael John Morton

Eric Benjamin Munson

Erik Frederick Hennum

Matthew Paul Laroche

A Persona Based Interface associates a user's persona with a simple instant message request to a remote service. When the Persona Based Interface receives a simple instant message request from a user, the Persona Based Interface transforms the user's request based on the persona, and forwards the request to the remote service. After receiving a response to the request, the Persona Based Interface transforms the response into a simple instant message based on the persona.

Method and apparatus for transforming user requests and responses based on a persona

An apparatus, system, and method are disclosed for enhancing help resource selection for a user that accesses a help function within a computer application. The method of enhancing the help resource selection comprises determining a list of help resources applicable to the current context of the user interaction with the computer application and the help feature. Then, the method ranks applicable help resources according to relevance criteria set by the practitioner of the invention. For example, the practitioner may wish to provide certain help resources based upon the skill level of the user and whether the user has accessed specific help resources in the past. The method would preferentially select those help resources that matched the user skill level and past access criteria set by the practitioner.

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Bedford, VA, United States of America

Goss Franklin Nuzzo-Jones