Ada Support Inc.

Gordon Gibson

Chen Qian

Salman Mohammed

Raheleh Makki Niri

A method includes: receiving a user query; generating first embedding data for the user query via a language agnostic machine learning embedding model; and predicting a first intent of the user query based on the first embedding data.

Systems and methods for multilingual intent prediction

Methods and systems for training an intent classifier. For example, a question-intent tuple dataset comprising data samples is received. Each data sample has a question, an intent, and a task. A pre-trained language model is also received and fine-tuned by adjusting values of learnable parameters. Parameter adjustment is performed by generating a plurality of neural network models. Each neural network model is trained to predict at least one intent of the respective question having a same task value of the tasks of the question-intent tuple dataset. Each task represents a source of the question and the respective intent. The fine-tuned language model generates embeddings for training input data, the training input data comprising a plurality of data samples having questions and intents. Further, feature vectors for the data samples of the training input data are generated and used to train an intent classification model for predicting intents.

Method and system for generating an intent classifier

Methods and systems for generating and using a conversation summary model. The method comprises receiving at least one training dataset. The at least one training dataset comprises data samples, each data sample comprising a text comprising text segments. The text is labelled with a conversation summary comprising any of the text segments which summarize the text. The at least one training dataset includes a dataset from a specific source. Using the at least one training dataset and the pre-trained model, the method further comprises generating the conversation summary model by fine-tuning the pre-trained model. The generated conversation summary model may be used to generate conversation summaries for chat conversations.

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Toronto, Canada

Gordon Gibson