Servicenow, Inc.

Gopalakrishnan Venkatachalam

Rebecca Anita Dias

Vincent Seguin

Venkata Kiran Kumar Koya

Darius Koohmarey

Bryan Mather Barnard

Thomas Ryan Jackson

Hardik Modi

Anthony Michael Arobone

Jun Zhou

John Oliver Mendoza

Nathan Holm

Naitik Doshi

A mail transfer agent configured to route and deliver electronic mail is executed within a virtualization container of a container deployment unit, wherein the mail transfer agent is configured to access a provisioned storage volume resource of a data storage. It is automatically detected that the mail transfer agent is not operational, including by detecting that the provisioned storage volume resource is no longer mounted by the container deployment unit, wherein the mail transfer agent has stored in the provisioned storage volume resource one or more messages remaining to be processed.

Automatically handling messages of a non-operational mail transfer agent within a virtualization container

Systems, methods, and media for connecting using aliases. During operation, such as an API, an operation is called that utilizes a connection to a remote device. When this operation is attempted, information may be requested to complete the connection. The information may include credentials or connection information about a target device for the connection. An appropriate alias is used to request the suitable information.

System and method for connecting using aliases

Techniques related to a virtual agent conversation service are disclosed. The techniques include a method for improving performance of a virtual agent conversation system, comprising receiving one or more conversation trees, receiving a message from a user including a natural language description of an intended task, providing the message to a conversation provider, receiving an indication of an intent of the message and textual information related to the indication of the intent, determining an action to take based on the indication of the intent, perform the action to obtain an action result, determining a set of responses based on the action result, and providing a response of the set of responses to the virtual agent based on the action result for output to the user.

Virtual agent conversation service

Growing community of inventors

San Diego, CA, United States of America

Gopalakrishnan Venkatachalam