Emc Corporation

Gladys Pang

Don Robertson

Kenwood Tsai

Monitoring a task queue in real-time is disclosed. A request is received for task queue information regarding the task queue. The task queue is queried in real-time to obtain the requested task queue information. The obtained task queue information is provided.

Processing raw information for performing real-time monitoring of task queues

Determining a priority for a task in a queue is disclosed. A task is received at a queue. And, an initial priority is assigned to the received task, using a processor, determined based at least in part by a priority assignment rule associated with the queue. A task performer removes the task from the queue based at least in part on a priority. The priority is based at least in part on the initial priority. The task performer is assigned to complete the task.

Configurable prioritization and aging of queued tasks

Assigning queued tasks is disclosed. A request is received for a task assignment. A task is automatically assigned from a queue to a task performer based at least in part on a profile of the task performer.

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Union City, CA, United States of America

Gladys Pang