Telecom Italia S.p.a.

Giovanni Cavallanti

Danilo Gotta

Daniela Long

Marisa Porta

Giulio Valente

A system for automatic generation of workflow models related to interventions performed on equipment included in a communication network having associated resource proxy agents each providing a representation of the status of corresponding network equipment according to a given data model. The system includes a set of recorder agents, and the resource proxy agents are configured to send to the recorder agents information signals representative of events in the status of the corresponding network equipment triggered by manual activities or commands, such as, commands input by operators and performed on the network equipment. The system is configured to analyze the information signals sent to the respective recorder agents to produce therefrom workflow models of the manual activities or commands performed on the network equipment.

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Chiavari, Italy

Giovanni Cavallanti