Altigen Communications, Inc.

Altigen Communication

Gilbert Hu

Shirley T Sun

Yi Zhang

Donggun Keung

En-Kuang Lung

Chiaming Jen

A method for operating a telecommunications server including configuring a personal auto attendant associated with a particular telephone extension, the personal auto attendant including a series of menu selections, each menu selection associated with a user defined action, receiving an incoming call from a caller for the particular telephone extension, transferring the incoming call to the particular telephone extension, outputting the series of menu selections to the caller, receiving a menu selection from the series of menu selections from the caller, and performing a user-defined action associated with the menu selection.

Personal auto attendant apparatus and method

A method for operating a telecommunications system comprises receiving over a computer network, a plurality of data packets from a first telecommunications system, in a second telecommunications system, determining a telephone number in response to a first set data packets from the plurality of data packets, determining computer network call-back data in response to a second set of data packets from the plurality of data packets, determining message data in response to a third set of data packets from the plurality of data packets, and storing the message data and the computer network call-back data in the second telecommunications system, the message data and the computer network call-back data associated with the telephone number.

Network call-back data capture method and apparatus

A method for operating a telephone server includes receiving an incoming call from a first user for a second user at a telephone extension, prompting the first user to speak a message, receiving a spoken message from the first user, receiving a spoken telephone call-back number from the first user, recognizing a numeric telephone call-back number in response to the spoken telephone call-back number, associating the numeric telephone call-back number with the spoken message, and storing the spoken message and the numeric telephone call-back number in a memory.

Call-back number voice capture method and apparatus

According to an embodiment of the present invention, a method for operating a telecommunications system includes a telephone call from an external telephone line, determining a computer network address and switching data in response to the telephone call, coupling the telecommunications system with a remote telecommunications system at the computer network address, transmitting switching data from the telecommunications system to the remote telecommunications system via the Internet, coupling the telephone call to an auto attendant at the remote telecommunications system in response to the switching data.

Computer network-based auto-attendant method and apparatus

A method for operating a telephone server includes receiving an incoming call from a caller, coupling the incoming call to a voice mail server, coupling the incoming call to a voice mail mailbox with the voice mail server, receiving a request from the caller to initiate an outbound call, saving a state of the voice mail server in response to the request, receiving dialing instructions from the caller, processing the dialing instructions to make the outbound call, and restoring the state of the voice mail server after the outbound call is terminated.

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Fremont, CA, United States of America

Gilbert Hu