Micro Focus Lcc

Hewlett Packard Enterprise Development LP

Gil Tzadikevitch

Ben Cohen

Hadas Avraham

Ran Biron

Oded Zilinsky

Einat Atedgi

Yalon Lotan

Nimrod Nahum

A predefined hierarchical service tree can be stored that includes a top at a service category definition level and a bottom at a level of a number of devices, each of the number of devices selected to perform a specific service function. A sequential progression can be enforced through the predefined hierarchical service tree to perform a service.

Hierarchical service trees

Information technology service management records in a service level target database table may include aggregating, at a predetermined elapsed time, a plurality of actions performed on each of a plurality of ITSM records since a prior update of an SLT database. Service level target tracking may further include identifying a portion of the plurality of aggregated actions that are applicable to an SLT database table entry corresponding to an ITSM record of the plurality of ITSM records. Service level target tracking may also include compressing, in a single operation, the portion of the plurality of aggregated actions.

Information technology service management records in a service level target database table

A system and method for supporting multi-tenancy in a federated data management system are provided herein. The method includes receiving a query from a client at a data management server, wherein the query includes a tenant property condition corresponding to the client. The method also includes identifying an external data store including data specified by the query and determining whether the external data store is multi-tenant enabled. The method further includes removing the tenant property condition and executing the query to retrieve the specified data if the external data store is not multi-tenant enabled.

Supporting multi-tenancy in a federated data management system

Target tree generation can include constructing a mapping file comprising a definition of a target tree and generating the target tree using source data and the mapping file.

Target tree generation

An example of synchronizing data can include converting a data tree structure into a dependency graph and reconciling nodes with a target data structure. Synchronizing data can include merging any duplicate information. Furthermore, synchronizing data can include keeping identifiers of reconciled information with non-reconciled information to locate the reconciled information when the remaining information is reconciled.

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Rishon Leziyon, Israel

Gil Tzadikevitch