Servicenow, Inc.

German Andres Bertot

Colby Andrew Blakeman

Nikhil Prashant Bendre

An example embodiment may include a central computational instance, as well as a plurality of computational instances that are configured to execute a software module. The central instance may be configured to deliver updates to configuration data for the software module at a plurality of release times. The embodiment may involve a computing device disposed within a particular instance of the plurality of instances transmitting a request for an out-of-band delivery of the configuration data, where the out-of-band delivery is to be made during a time other than any of the release times, receiving the configuration data from source field(s) of a central database of the central instance, and writing the configuration data to destination field(s) of a local database of the particular instance. The embodiment may also involve executing the software module according to the configuration data stored in the destination field(s).

Multi-instance architecture supporting out-of-band delivery of configuration data

A system may be configured to: provide, to a client device of a managed network, a representation of a graphical user interface (GUI) that displays a nominal configuration of a computing device on which a particular software application is deployed or is a candidate for deployment, where licensing information in a database of the system respectively indicates a first license rights consumption for the particular software application; receive, by way of the GUI and from the client device, an indication of a proposed configuration of the computing device; in response to receiving the indication of the proposed configuration, determine a second license rights consumption that results from deploying the particular software application in accordance with the proposed configuration; and provide, to the client device, an updated representation of the GUI that displays a graphical indication of the second license rights consumption.

Interactive user interface to visually display the impact of configuration changes on a managed network

A system may include a database and server device(s) disposed within a remote network management platform. The database may contain established normalization information for a plurality of software applications installed on computing devices of a managed network. The server device(s) may be configured to: update a content library to include canonical normalization information for a particular software application of the plurality; after updating the content library, make a determination that established normalization information for the particular software application is inconsistent with the canonical normalization information for the particular software application; in response to making the determination, provide, to a client device associated with the managed network, a representation of a graphical user interface that displays (i) a suggestion to update the established normalization information for the particular software application based on the canonical normalization information for the particular software application and (ii) prompts to accept or reject the suggestion.

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San Carlos, CA, United States of America

German Andres Bertot