Sap Ag

Sap Se

Gerhard Gebhard

Christiane Kuntz-Mayr

Harald Weppner

Bernd Reimann

Rajwinder Singh

Steffen Horndacher

A tool and graphical user interface (GUI) may be provided for a customer relationship management (CRM) system that enables a user to create, maintain, display and use individual object (iObject) data that relates to a unique asset in a family of assets. A tool or GUI for maintaining information that relates to individual objects may be referred to herein as an 'individual object workbench' (workbench). In general, a workbench may include a selection area for selecting an individual object to be defined, and a definition area in which a user may define information to be associated with the selected individual object. Each individual object may be associated with a unique identifier (e.g., a particular car is associated with a vehicle identification number) as a consistent identifier of an individual asset throughout that asset's lifecycle, which may span multiple owners, for example.

Maintaining individual object data

Techniques are provided for individual data objects in an enterprise computing system, where the individual data objects represent unique assets of a family of assets. The individual data objects are used in addition to business partner master data, and also in some cases in addition to generic product master data. The individual data objects are configurable such that attributes for an individual data object change over the lifetime of the unique asset to which the individual data object pertains. Techniques for modeling the lifecycle of an individual object family are described. Techniques also are provided for an integration framework that integrates a software application with an individual object that is used or altered by the software application.

Individual data objects in enterprise computing systems

A method, as well as a computer program product that implements the method, is provided for user modeling, within a computer system, of a lifecycle of uniquely identified computer data objects that are members of a computer data object family. The method includes receiving a user-defined triggering event occurring in a software application system. The method also includes receiving user-defined permissible states for one or more object attributes that may be present for a uniquely identified computer data object that is a member of the data object family, as well as user-defined permissible transitions between the defined permissible states. The method also includes receiving a user-defined action to be performed on a uniquely identified computer data object that is a member of the computer data object family, when the user-defined triggering event occurs and causes a permissible state transition to occur.

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Wiesloch, Germany

Gerhard Gebhard