Ncr Corporation

Gerard Savage

Norman G Taylor

Joseph Militello

Mario Perottino

A system for use in assisting a self-service transaction at a service facility includes one or more self-service terminals, each configured to gather transaction information associated with a customer who is engaged in a business transaction with the service facility through the self-service terminal. A data-management system is configured to store the transaction information gathered from each customer according to a database schema created for the service facility. The system also includes a teller terminal configured to receive at least some of the transaction information from the database system and display it for viewing by a human representative of the service facility while the customer is still engaged in the business transaction.

Conducting assisted self-service transactions in a banking facility through a database schema

A system for use in assisting a financial transaction between a financial-services institution and a customer of that institution includes a display component including circuitry for creating a visual display for a human user of the system and a mobile interface component configured to receive information gathered by a self-service terminal through which the customer engages in the financial transaction. The system also includes a control component configured to receive from the mobile interface component information related to the financial transaction and to deliver the information to the display component for presentation to the user. The display component, mobile interface component, and control component are all packaged in a housing of a size that allows the user to hold the system in one hand while using it.

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Fife, United Kingdom

Gerard Savage