Bank of America Corporation

Gerard P Gay

Michael Ogrinz

Arjun Thimmareddy

Mark Alan Odiorne

Bryan T King

Alexander S Lee

Regina Peyfuss

William R Conrad

Allison Dolores Baker

Jeremiah Wiley Fellows

Vaishnavi Varma

Juliet Abdul-Aziz

Tony Aidoo

Jim McCormack

Ramesh B Chandanala

Paula M Booze

Siddhesh Vinayak Wadikar

Katherine Dintenfass

Cameron Darnell Wadley

Donald Joseph Cardinal

Chris Stott

Konstantin Shushkovsky

Samuel Massa Moiyallah, Jr

Susan J Moss

Donna Lee Phillips

Tanya A Wilson

Susan E Teague Rector

Rahul Kumar Mishra

Malinda Kieffer

Robert Ronald Rosseland, Jr

Andrzej Grabski

Kiran Boosetty

Ravinder Kaur Sodhi

Methods for banking at an automated teller machine (ATM) using a mobile device. The ATM may automatically detect the presence of the mobile device in a vicinity of the ATM and initiate contact with the mobile device, or a mobile device may initiate contact with the ATM. After verifying user permission to access the ATM, the mobile device may be enabled to provide user access to one or more of the banking services available at the ATM using the mobile device and to view banking-related information on the mobile device. A mobile application on the mobile device may be used to access the ATM using the mobile device. While a mobile device is accessing the ATM, a screen on the ATM may become inactive for banking services and the option to select banking services directly at the ATM may be disabled.

Banking at an ATM using a mobile device

Systems, computer program products, and methods are described herein for generating alternative information formats using advanced computational models for data analysis and automated processing. The present disclosure is configured to receive a message, wherein the message comprises one or more content components; transmit the message to an alternative information module, wherein the alternative information module comprises an alternative information database and an artificial intelligence module; determine, using the artificial intelligence module, an alternative information format, wherein the alternative information format is based on the message, and wherein the alternative information format comprises a natural language that uses the visual-manual modality to convey meaning; transmit the message to a sequencing module, wherein the sequencing module integrates the alternative information format into appropriate segments of the message; and create an overlayed communication, wherein the overlayed communication comprises the message and the alternative information format.

System and method for generating alternative information formats using advanced computational models for data analysis and automated processing

An ATM is configured to interact with a mobile device and provide user access to one or more of the banking services available at the ATM using the mobile device. Banking-related information may be viewed and/or input at the ATM using the mobile device. The ATM may have multiple vertical levels of deposit slots, withdrawal trays and/or receipt dispensers. A level at the ATM at which the user interacts with the ATM for deposits, withdrawals, or receipts may be selected. The level may be specified by the user of the mobile device, at the ATM or using the mobile device, or may be determined by the ATM.

Banking at a multi-level ATM

Aspects of the disclosure relate to a dynamic virtual reality (VR) coaching computing platform. The dynamic VR coaching computing platform may configure a VR coaching model based on model training data. The dynamic VR coaching computing platform may use the VR coaching model and a user profile to select a plurality of VR modules. The dynamic VR coaching computing platform may configure a first VR module of the plurality of VR modules based on one or more user selections. The dynamic VR coaching computing platform may receive real-time feedback during execution of the first VR module. The dynamic VR coaching computing platform may select a second plurality of VR modules based on the first real-time feedback. The dynamic VR coaching computing platform may configure a second VR module of the second plurality of VR modules based on user selections.

Dynamically providing virtual reality (VR) coaching using real-time feedback loops

A system for customizing media presentation based on user's sentiments is disclosed. The system presents a media item to the user on a platform comprising a website. The system captures a first set of microexpressions of the user reacting to the media item. The system extracts a set of baseline features from the first set of microexpressions. The system determines whether the media item elicits positive or sentiment from the user. If the system determines that the media item elicits positive sentiment from the user, the system classifies the media item into a first class of media items that elicit positive sentiment from the user. The system adjusts contents of the platform to include media items from the first class of media items.

System and method for leveraging a time-series of microexpressions of users in customizing media presentation based on users# sentiments

A system for identifying a user using microexpressions presents training media items to the user. The system captures a first set of microexpressions of the user in reaction to the training media items. The system, based on the first set of microexpressions, determines baseline features indicating reactions of the user to the training media items. The system presents test media items to a person. The system captures a second set of microexpressions of the person in reaction to the test media items. The system, based on the second set of microexpressions, determines test features indicating reactions of the person to the test media items. The system determines whether the person is the same as the user by comparing the baseline features to the test features. The system determines that the person is the same as the user if the test features correspond to the baseline features.

System and method for leveraging microexpressions of users in multi-factor authentication

A system for connection channel adaption using robotic automation is provided. The system comprising a first processing device configured to: establish a first communication channel with a user device associated with the user; receive, via the first communication channel, a first user input from the user on the user device for interacting with an entity platform; train a robotic process automation module based on the first user input, wherein the robotic process automation module is trained to execute the first user input on the entity platform via one or more communication channels; based on detecting the termination of the first communication channel, automatically establish the second communication channel with the user device; and execute the first user input on the entity platform, wherein the robotic process automation module simulates the first user input with a user interface by interacting directly with a presentation layer of the entity platform.

System for connection channel adaption using robotic automation

Embodiments of the invention are directed to a system, method, or computer program product for individual application flow isotope tagging within a network infrastructure. In this regard, the invention is configured to construct a robotic process automation application structured to determine data flow associated with a first technology application within a myriad of data transmission flows between a plurality of network nodes of the network infrastructure. The invention configures a robotic process automation application for inserting a unique isotope tag string in data packets associated with first technology activity performed by the first technology application, prior to transmission from a source network node. The invention is configured to track, in real time, the current locations of the data packets among the multitude of data packets being transmitted in the network, based on the first unique isotope tag string.

Individual application flow isotope tagging within a network infrastructure

Embodiments of the present invention are directed to providing connection channel adaption using robotic automation. The invention leverages a robotic process automation module to generate an operation record based on previous user device input in order to automatically recover and continue a previous interaction with an entity platform conducted over a terminated connection channel. The system automatically establishes a new connection channel upon determining the initial channel termination while retaining previous user input interaction progression within the entity platform. Further, the module may be configured to transform the user input to be compatible with the new connection channel allowing for seamless continuation of the interaction to minimize downtime.

Growing community of inventors

Seattle, WA, United States of America

Gerard P Gay