Nuance Communications, Inc.

International Business Machines Corporation

West Corporation

Open Invention Network LLC

Gerald Matthew McCobb

Soonthorn Ativanichayaphong

Charles Willard Cross, Jr

David Jaramillo

David Stirk

Akram Bou-Ghannam

Igor Roditis Jablokov

Leslie Robert Wilson

Ciprian Agapi

Marc White

Paritosh Dinubhai Patel

Yan Zun Li

Charles W Cross

Miriam Margarita Celi

Nicolae D Metianu

Akram A Bou-ghannam

Charles Willard Cross Jr

A method of verifying a user identity using a Web-based multimodal interface can include sending, to a remote computing device, a multimodal markup language document that, when rendered by the remote computing device, queries a user for a user identifier and causes audio of the user's voice to be sent to a multimodal, Web-based application. The user identifier and the audio can be received at about a same time from the client device. The audio can be compared with a voice print associated with the user identifier. The user at the remote computing device can be selectively granted access to the system according to a result obtained from the comparing step.

Verifying a user using speaker verification and a multimodal web-based interface

Processing customer communications may include receiving a communication from a customer device via a first communication medium, retrieving a customer record associated with the customer device, determining the customer record has a pending status associated with a logged customer device action, transmitting an optional display link to the customer device via a second communication medium different from the first communication medium, receiving a selection from the customer device associated with the optional display link, identifying a third party candidate for processing the customer device action based on the at least one selection, transmitting a request to process the customer device action to the third party candidate, and transmitting a notification to the customer device responsive to receiving confirmation of the request from the third party candidate.

Multimode service communication configuration for performing transactions

A method, apparatus and non-transitory computer readable storage medium, in one embodiment, interpreting at least one input from a user via a wireless device, receiving at least one user account with the at least one input, deriving at least one representation of user intent, identifying at least one task based on the at least one representation of user intent, contacting at least one service to perform the identified at least one task and synthesizing speech to communicate a result of the contact to the wireless device.

Voice-activated customer service assistant

A virtual assistant application, system, and service that interacts with a caller over a telephone, cellular, or VoIP network as the called party's representative when the called party is unavailable, providing answers to queries and performing commands that were provisioned by the called party. The application includes a telephony interface, speech recognition and synthesis, a dialog manager, and knowledge domain. The application can also be configured to interact with a sender of SMS, MMS, or IM messages.

Automated intelligent personal representative

Methods, apparatus, and products are disclosed for altering behavior of a multimodal application based on location. The multimodal application operates on a multimodal device supporting multiple modes of user interaction with the multimodal application, including a voice mode and one or more non-voice modes. The voice mode of user interaction with the multimodal application is supported by a voice interpreter. Altering behavior of a multimodal application based on location includes: receiving a location change notification in the voice interpreter from a device location manager, the device location manager operatively coupled to a position detection component of the multimodal device, the location change notification specifying a current location of the multimodal device; updating, by the voice interpreter, location-based environment parameters for the voice interpreter in dependence upon the current location of the multimodal device; and interpreting, by the voice interpreter, the multimodal application in dependence upon the location-based environment parameters.

Altering behavior of a multimodal application based on location

A method for managing application modalities using dialogue states can include the step of asserting a set of activation conditions associated with a dialogue state of an application. Each of the activation conditions can be linked to at least one programmatic action, wherein different programmatic actions can be executed by different modality components. The application conditions can be monitored. An application event can be detected resulting in an associated application condition being run. At least one programmatic action linked to the application condition can be responsively initiated.

Application module for managing interactions of distributed modality components

Speech-enabled content navigation and control of a distributed multimodal browser is disclosed, the browser providing an execution environment for a multimodal application, the browser including a graphical user agent ('GUA') and a voice user agent ('VUA'), the GUA operating on a multimodal device, the VUA operating on a voice server, that includes: transmitting, by the GUA, a link message to the VUA, the link message specifying voice commands that control the browser and an event corresponding to each voice command; receiving, by the GUA, a voice utterance from a user, the voice utterance specifying a particular voice command; transmitting, by the GUA, the voice utterance to the VUA for speech recognition by the VUA; receiving, by the GUA, an event message from the VUA, the event message specifying a particular event corresponding to the particular voice command; and controlling, by the GUA, the browser in dependence upon the particular event.

Speech-enabled content navigation and control of a distributed multimodal browser

Web service support for a multimodal client processing a multimodal application, the multimodal client providing an execution environment for the application and operating on a multimodal device supporting multiple modes of user interaction including a voice mode and one or more non-voice modes, the application stored on an application server, includes: receiving, by the server, an application request from the client that specifies the application and device characteristics; determining, by a multimodal adapter of the server, modality requirements for the application; selecting, by the adapter, a modality web service in dependence upon the modality requirements and the characteristics for the device; determining, by the adapter, whether the device supports VoIP in dependence upon the characteristics; providing, by the server, the application to the client; and providing, by the adapter to the client in dependence upon whether the device supports VoIP, access to the modality web service for processing the application.

Growing community of inventors

Delray Beach, FL, United States of America

Gerald Matthew McCobb