Aetna Inc.

Gerald Cormier

Claus T Jensen

Robert Samuel

David Fitzgerald

A system and method for controlling business processes through information technology operational controls are disclosed. The method includes: receiving a business process; monitoring a load at each of multiple layers of the system; sending, to an end-to-end throttle controller, for each layer of the multiple layers, layer load data corresponding to the load at the layer, wherein each layer load data contains data related to a single layer; determining whether any adjustments should be made to throttling policies corresponding to the multiple layers based on the multiple layer load data; sending any adjustments that should be made to throttle agents of one or more layers; updating the throttling policies of one or more layers based on the adjustments; and, continuing executing the business process based on the updated throttling policies.

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East Longmeadow, MA, United States of America

Gerald Cormier