West Corporation

George Heinrichs

John Lawrence Snapp

Stephen Marc Meer

Daniel Zacek

Donald D Mondul

A system for handling incoming special number calls conveyed via a telecommunication system to a predetermined destination includes: (a) a data store for storing information regarding a plurality of pre-identified special number call originating devices; (b) a detecting unit coupled with the data store and with the telecommunication system; the detecting unit detecting a received communication incoming to the predetermined destination from one pre-identified special number call originating device of the plurality of pre-identified special number call originating devices; and (c) a treating unit coupled with the detecting unit and with the telecommunication system; the treating unit effecting a predetermined treatment of the received communication.

System and method for handling special number calls conveyed to a predetermined destination

A system for dynamically coupling a special number call from a calling unit with at least one function-focused answerer includes: (a) at least one of an unlicensed mobile access network, a radio access network, and a public switched telephone network configured and situated for communicative coupling with the calling unit; (b) at least one network switch coupled with at least one of the networks; and (c) a special number call receiver coupled with the network switch. At least one of the special number call receiver and the network switch is configured for communicative coupling of the special number call with the at least one function-focused answerer unit. After receiving the special number call, the special number call receiver dynamically couples the special number call to an included function-focused answerer. Determining which function-focused answerer is an included function-focused answerer is made at the special number call receiver.

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Longmont, CO, United States of America

George Heinrichs