Xerox Corporation

Gemma Rosalind Lee

Anthony John Peters

Michael Peter Golding

Leslie Wynn

David Michael Phasey

David Shawn Stewart

Andrew K Balm

Lee James O'Brien

A method of providing instructions to a user of an imaging device includes generating a three-dimensional (3D) model of the imaging device in a 3D computer generated environment. At least one computer generated imagery (CGI) instruction sequence is then rendered from the 3D model. The CGI instruction sequence depicts at least one action being performed on the imaging device and is rendered from a virtual viewpoint corresponding to a viewpoint of a user physically performing the at least one action. The rendered CGI instructions are stored in memory of the imaging device and selectively displayed on a user interface display screen of the imaging device.

Computer generated imagery (CGI) fault clearance instructions

A method and printing device print a feedback form in response to activation of a customer feedback option of the printing device. The printing device and the feedback form instruct the user to supply feedback comments on the feedback form and cause the feedback form to be scanned using the printing device. The method and printing device identifying the feedback form in response to the scanning of the feedback form and capture the feedback form as a feedback form image. The method and printing device transmit the feedback form image from the printing device to a feedback collection entity.

Automated user feedback

A method and apparatus for confirming attributes of media loaded in a media tray in an image production device is disclosed. The method may include determining which media tray of one or more media trays is being loaded with media using one or more media tray sensors, displaying a graphical representation of the media tray being loaded to a user on a user interface, prompting the user to enter and confirm attributes of the media being loaded into the media tray through the user interface, determining if confirmation has been received from the user interface, wherein if it is determined that the confirmation has been received from the user interface, storing the confirmed attributes for the determined media tray in a memory, and processing print jobs using the stored media tray attributes.

Method and apparatus for confirming attributes of media loaded in a media tray in an image production device

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Benfleet, United Kingdom

Gemma Rosalind Lee