Thomson Reuters Enterprise Centre Gmbh

Capital One Services, LLC

Gayle McElvain

Tonya Custis

Matthew A Surprenant

Erik Lindberg

Isabelle Moulinier

Adam R Faulkner

Julian Brooke

Khaled Ammar

Afsaneh Fazly

Hector Martinez Alonso

Kanika Madan

Diane Erickson

John Qui

The present disclosure relates to systems and methods for generating contextually, grammatically, and conversationally correct answers to input questions. Embodiments provide for linguistic and syntactic structure analysis of a submitted question in order to determine whether the submitted question may be answered by at least one headnote. The question is then further analyzed to determine more details about the intent and context of the question. A federated search process, based on the linguistic and syntactic structure analysis, and the additional analysis of the question is used to identify candidate question-answer pairs from a corpus of previously created headnotes. Machine learning models are used to analyze the candidate question-answer pairs, additional rules are applied to rank the candidate answers, and dynamic thresholds are applied to identify the best potential answers to provide to a user as a response to the submitted question.

Systems and methods for generating a contextually and conversationally correct response to a query

Embodiments disclosed are directed to a computing system that performs steps to automatically generate fine-grained call reasons from customer service call transcripts. The computing system extracts, using a natural language processing (NLP) technique, a set of events from a set of text strings of speaker turns. The computing system then identifies a set of clusters of events based on the set of events and labels each cluster of events in the set of clusters of events to generate a set of labeled clusters of events. Subsequently, the computing system assigns each event in the set of events to a respective labeled cluster of events in the set of labeled clusters of events.

Automated generation of fine-grained call reasons from customer service call transcripts

The present disclosure relates to systems and methods for analyzing citationally related content and identifying, based on the analysis, a risk of impliedly overruled content. Embodiments provide for receiving case law data from a document source, for extracting a case triple that includes a first case overruling or abrogating a second case, and a third case citationally related to the second case. Features may be generated from case triple, such as natural processing language features comparing the language in the various cases of the triple, and feeding the generated features to a main classifier. In embodiments, the main classifier classifies the case triple into a class indicating the risk probability that the second case is impliedly overruled by the first case.

Systems and methods for identifying a risk of impliedly overruled content based on citationally related content

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Arlington, VA, United States of America

Gayle McElvain