Verizon Patent and Licensing Inc.

Cellco Partnership

Gayathri Chandrasekaran

Sankar Shanmugam

Brian Matthew White

Ying Sun

Venkat Gaddam

Shahid Ahmed

Sm Masudur Rahman

Rachel YuYin Ward

Petri Virkkula

Sivagnanalingam Sivaganesh

Sudhin Vellooparambil Latheef

Zulfiqer Sekender

Amit Kumar Shukla

Joe Varghese

Jangam Deenaraj Joshi

Zhen Qin

Systems and methods relating to obtaining group criteria for mobile devices to be associated with a user-specified group; determining that a first mobile device satisfies the group criteria; obtaining a release time for the group in connection with a first software update; determining that availability of the first software update should not be indicated prior to the release time to the first mobile device based on the determination that the first mobile device satisfies the group criteria; and indicating, at a first time, to the first mobile device that the first software update is available based on the first time occurring during or after the release time.

Enterprise software/firmware management and distribution

Systems and methods for remote diagnostics are disclosed. In some implementations, a request for a device diagnostic session is provided from a mobile device to a diagnostic server. In response to the request, a messaging service message from the diagnostic server may be received at the mobile device. The messaging service message may include an authentication token. Upon receipt of the messaging service message including the authentication token, a diagnostic client resident at the mobile device may be initialized. Upon authenticating the authentication token included in the received messaging service message, a secure connection for the device diagnostic session may be established between the diagnostic server and the initialized diagnostic client. Diagnostic commands may be received at the diagnostic client from the diagnostic server via the established secure connection. The diagnostic commands may cause the diagnostic server to retrieve device diagnostics of the mobile device.

Remote diagnostics for mobile devices

A middleware device opens, based on an assistance call from a mobile device, a first leg of a websocket with a system associated with a call center customer representative, and sends a SMS text message to the mobile device that includes a first authentication token. The middleware device receives, while attempting to establish a second leg of the websocket between the first middleware device and the mobile device, a second authentication token from the mobile device, authenticates the mobile device based on the second authentication token, and opens the second leg of the websocket between the middleware device and the mobile device based on whether the authentication is successful. The middleware device receives a captured display screen from the mobile device via the second leg of the websocket, and sends the captured display screen to the system associated with the customer representative via the first leg of the websocket.

Customer representative remote access for troubleshooting smartphones

A push messaging platform includes a push server system having push engines (PE) for maintaining persistent connections with mobile devices, and push controllers (PC) for maintaining records of mobile devices' connections. The platform provides high scalability by including a load balancer for distributing connection requests received from mobile devices across the PEs, and dispatchers for forwarding each received message to a PC associated with the mobile device identified in the message. The platform provides high availability by using local backup PCs and remote mirror PCs. A global registered process (GRP) on each PC is linked to a process on a backup PC, and the backup process replaces the GRP if the GRP fails. Local registered processes (LRP) on each PC are linked to corresponding processes on a remotely located mirror PC, and the mirror process replaces the LRP if the LRP fails.

Push messaging platform with high scalability and high availability

Growing community of inventors

Somerset, NJ, United States of America

Gayathri Chandrasekaran