Sbc Properties, L.p.

At&t Intellectual Property I, L.p.

Ameritech Corporation

Gavin Sueo Lew

Thomas Steven Woods

Crystal Roney

Paul H Vlasek

A system and method for receiving information regarding a telephony platform and for retrieving the object of the services provided by the telephony platform corresponding to the information received. Customer premises equipment is connected to the general switched telephone network and to a supplemental service network via a central office switch. A telephony platform is connected to the general switched telephone network for providing accessory services such as voice mail, electronic mail and facsimile services. An event identifier is generated to identify a calling event. The event identifier may be attached to a message having caller identifier information. The event identifier is used if the caller is transferred to voice mail. If a voice mail message is left, an information indicator is attached to another caller identifier message that is maintained for display on the customer premises equipment to allow the user to determine which callers left messages.

System and method for providing visual indication of caller and telephony platform information on customer premises equipment

A method and system enable the automatic generation of a call processing control record. A user creates a schedule entry comprising a plurality of data entries on an electronic scheduler. The data entries are transmitted from the electronic scheduler to a call processing control record generator. The data entries are compared with stored data. In response to the data entries, the call processing control record generator generates a call processing control record which can be stored in a call processing control record database. The call processing control record can be used to forward calls or transmit an announcement to the calling party.

Method and system for generating a call processing control record

A system and method for receiving information regarding a telephony platform and for retrieving the object of the services provided by the telephony platform corresponding to the information received. Customer premises equipment is connected to the general switched telephone network and to a supplemental service network via a central office switch. A telephony platform is connected to the general switched telephone network for providing accessory services such as voice mail, electronic mail and facsimile services. An event identifier is generated to identify a calling event. The event identifier may be attached to a message having caller identifier information. The event identifier is used if the caller is transferred to voice mail. If a voice mail message is left, an in formation indicator is attached to another caller identifier message that is maintained for display on the customer premises equipment to allow the user to determine which callers left messages.

A system and method for receiving information regarding a telephony platform and for retrieving the object of the services provided by the telephony platform corresponding to the information received. The system includes a customer premises equipment having a display device and a plurality of function keys. The customer premises equipment is connected to the general switched telephone network and to a supplemental service network via a central office switch. A telephony platform is connected to the general switched telephone network for providing accessory services such as voice mail, electronic mail and facsimile services. When calls are made to the customer premises equipment, an event identifier is generated to identify the calling event. The event identifier may be attached to a message having caller identifier information. The event identifier is used if the user of the customer premises equipment does not answer and the caller is transferred to voice mail. If a voice mail message is left, an information indicator is attached to another caller identifier message that is maintained for display on the customer premises equipment to allow the user to determine which callers left messages and which callers did not.

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Bartlett, IL, United States of America

Gavin Sueo Lew