West Corporation

Intrado Corporation

Gautham Pallapa

Santhosh Monappa Shetty

Karen Sue White

Mohammed Qurashi

An example method of operation may include receiving an emergency request at an emergency server to establish a communication session from a user device, initiating an emergency application on the user device, receiving content from the user device, storing the content in a memory, and determining an event severity based on the content.

Emergency communication service for mobile devices

Processing user requests and calls may include receiving a request to establish a communication session from a user device, retrieving a user record associated with the user device, creating an event based on the request, storing the event in a queue, and selecting a queue position of the event based on one or more conditions stored in the user record.

Communication session scheduling queue

Processing conference call communications may include receiving a request from a customer device to access the conference. One example method of operation may include receiving a conference call access request message from a user device, identifying an identifier included in the access request message associated with the user device, comparing content of the identifier to known identifier information, determining whether to authorize the access request, and responsive to authorizing the access request, transmitting a prompt to the user device to access the conference call.

Conference call direct access

One example method of operation provides receiving, at a server, event data generated by a user device indicating an emergency event, initiating an emergency application on the user device, processing the event data to identify whether the event data exceeds an emergency status threshold, transmitting a notification to the user device, and based on a response from the user device, notifying third party services of the emergency event.

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Omaha, NE, United States of America

Gautham Pallapa