Change Healthcare Holdings, LLC

Gautam Shah

Serrah Lynn Linares

In an embodiment, a method of interacting with a patient via a virtual triage system and for determining a suggested care path is provided. The method includes: receiving an input communication from a patient via a user interface in communication with the virtual triage system, the virtual triage system including a stored engagement model; parsing the input communication using the stored engagement model to derive a meaning from the input communication; gathering information from the patient via the user interface, the information related to the derived meaning of the input communication; accessing health data associated with the patient; generating a suggested care path using a stored care model based on the gathered information and the health data; and outputting the suggested care path to the patient via the user interface.

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San Francisco, CA, United States of America

Gautam Shah