Avaya Inc.

Avaya Management L.p.

Gaurav Badge

Ramanujan Kashi

Deep Subhash Pai

Biswajyoti Pal

Thirunavukkarasu Arjunan

Embodiments disclosed herein provide systems, methods, and computer readable media for collaborating on the use of an application executing on a user system. In a particular embodiment, a method provides determining a first view presented to a first user of the user system by the application. The method further provides generating first view information that describes the view such that the view can be represented at a remote user system and transferring the first view information to the remote user system.

Embedded collaboration with an application executing on a user system

In order to be able to discuss multiple topics separately in an electronic chat session, a request to discuss one or more topics in the electronic chat session is detected. In response to detecting the request to discuss the one or more topics in the electronic chat session, a sub-chat session for each of the one or more topics is created within the electronic chat session. Information associated with the sub-chat sessions is sent to the participants of the electronic chat session. This allows each participant to chat separately on each topic via the separate sub-chat sessions; thus creating an individual transcript for each topic.

System and method for topic based segregation in instant messaging

Embodiments described herein provide systems and method for implementing privacy control in a co-browsing environment. In a particular embodiment, a method provides receiving an instruction in a co-browsing server to initiate a co-browsing session for a website with a first client and a second client. The method further provides receiving first privacy settings from the first client, wherein the first privacy settings indicate how the website should be presented at the second client. The method further provides presenting the website at the first client and presenting the website at the second client based on the first privacy settings.

Enhanced privacy and agent control in a co-browsing session

Embodiments described herein provide systems and method for allowing multiple devices to browse the same instance of a website. In a particular embodiment, a method provides receiving an instruction in the co-browsing system to initiate a co-browsing session for a website with a first client and a second client. The method further provides acquiring the website from a server that hosts the website and rendering the website in the co-browsing system to generate a rendered image of the website. The method further provides transferring a first copy of the rendered image to the first client and a second copy of the rendered image to the second client.

Multiple device co-browsing of a single website instance

Embodiments described herein provide systems and methods for presenting contextual information in a co-browsing environment. In a particular embodiment, a method provides receiving an instruction in a co-browsing server to initiate a co-browsing session for a website with a first client and a second client. The method further provides determining contextual information related to a user of the first client and the website. The method further provides presenting the website at the first client and presenting the website at the second client, wherein an indication of the contextual information is overlaid on the website at the second client.

Growing community of inventors

Pune, India

Gaurav Badge