Ontrack Data International, Inc

Kroll Ontrack, Inc.

Gary Scott Stevens

James Richard Reinert

Michael William Rogers

Disclosed are an apparatus and a method for remote recovery of inaccessible data on computer storage devices. The method comprises the steps of (1) establishing a communications link from the local computer containing the storage device requiring recovery of data to a remote data recovery computer operated by a technician; (2) allowing the remote technician to interact as though seated in front of the local computer yet having access to all software programs which are resident at the technician's computer, and (3) enabling the remote technician to diagnose and rectify the data loss.

Apparatus and method for remote data recovery

A method of remotely scanning and repairing viruses on a local computer having a normal operating system, the method comprising the steps of loading into memory of the local computer, a bootable virus utility operating program from a storage medium, the bootable virus utility operating program being operated locally by the local computer and independently of the normal operating system; and establishing communications between the local computer and a remote computer through operation of the virus utility operating program by the local computer. Wherein the virus utility operating program includes a virus scanning program. Further including the step of querying the user and monitoring the local computer display for user information regarding virus scanning and repair utility options through the operation of the remote computer and executing virus scanning and repair utility programs at the local computer after executing a remote data recovery function.

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Chanhassen, MN, United States of America

Gary Scott Stevens