United Services Automobile Association (usaa)

Gary Ricks

Michael A Merwarth

Systems and methods for collaborative task management are described. The apparatus may include a user interface module that provides a graphical user interface to a user, a form engine coupled to the user interface module to receive form data from a task data store, a scheduling engine that schedules task assignments, and the task data store that stores information related to one or more tasks. The method may include receiving from a user a request to update a task assignment, displaying to the user a task assignment form, receiving an indication to process the form, updating a task data store with information from the form. The method may alternately include receiving task information from a plurality of users, prioritizing task assignments using that information, generating one or more work queues, providing a work queue to a user, receiving an update to a task assignment, and re-generating the work queue.

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San Antonio, TX, United States of America

Gary Ricks