Ten Digit Communications LLC

Other

Virtual Hold Technology Solutions, LLC

Gary George Brandt

Thomas Spencer McCarthy-Howe

Thomas Spencer Mccarthy-Howe

An intermediary device to enhance and route data messages between end user and contact center agent computing devices in a contact center environment is provided. The intermediary device can be disposed in a data communication path of a contact center between an electronic communications network and a contact center agent computing device. The intermediary device can include a data message replication mechanism, a data message aggregator mechanism, or a data message analysis mechanism. The intermediary device can receive a data message. The data message replication mechanism can intercept and replicate the data message to generate a replicated data message. The data message analysis mechanism can generate, from the replicated data message, derivative content. The data message aggregator mechanism can combine the derivative content with the data message to create an enhanced data message that can be provided to the contact center agent computing device in the contact center environment.

Intermediary device for data message network routing and enhancement in a contact center environment

An intermediary device disposed in a contact center environment is provided. The intermediary device can receive a first data message. A lobby assignment mechanism can assign the first data message to a default lobby construct, and can obtain, from a contact center agent computing device, an indication of assignment of the first data message to a destination lobby construct that is different than the default lobby construct. The lobby assignment mechanism can link the first data message with the destination lobby construct based on a characteristic of the first data message. The intermediary device can receive a second data message, and can bypass the default lobby construct to assign the second data message to the destination lobby construct based on a characteristic of the second data message and the characteristic of the first data message.

Intermediary device for data message network routing

Systems and methods that enhance or route data messages, for example by optimizing transmission of data packets through a computer network between devices is provided. The intermediary device can receive a data message having a characteristic. A session management mechanism can identify, based on the characteristic of the message and a characteristic of a pre-existing session, a tuple. Based on the tuple, the session management mechanism can modify the pre-existing session to generate a modified pre-existing session that includes the data message. A session lobby mechanism can obtain an indication of the modified pre-existing session and can pool the modified pre-existing session with a plurality of additional sessions. Responsive to a selection received by the session assignment mechanism from a live interaction component of a contact center agent computing device, the session assignment mechanism can provide the modified pre-existing session to a contact center agent computing device.

An adjustable golf swing practice device adapted for engaging a knee or calf muscle of a back leg of a golfer and preventing body sway during a golf club back swing. The practice device includes an adjustable leg brace for engaging the outside of the knee or calf muscle to help encourage and maintain knee flex and prevent the straightening or locking of the back leg during a club back swing. The leg brace is attached to an adjustable leg brace pole having a telescoping rod and an outer tube for adjusting the length of the pole for different heights of golfers. The outer tube is pivotally mounted on a leg brace pole housing with housing base. The housing base includes a horizontal shoe extension, which is used for receiving the golfer's shoe thereon and holding the practice device in place during practice.

Golf swing practice device for engaging a golfer's knee or calf muscle and preventing body sway during a golf club back swing

A golf ball putting device used by a golfer to practice a line of sight directly over the top center of a golf ball when putting the ball. By practicing with the device, the golfer enhances his or her skill in alignment of sight over the top of the golf ball with improved putting skills. The golf ball putting device includes an upright support having a vertical lower portion, a curved middle portion and a horizontal upper portion. The lower portion can be inserted into a ground surface or inserted into a stand. The upper portion includes a forked end. The forked end includes a first fork arm and a second fork arm with an eye alignment opening therebetween. Ends of the first fork arm and the second fork arm are joined together by an elongated upper sight alignment member. The upper sight alignment member, when properly positioned, is parallel to the direction of travel of the golf ball when it is putted. Suspended from opposite ends of the upper sight alignment member are a pair of suspension chains. Lower ends of the chains are attached to opposite ends of an elongated lower sight alignment member. When the upper and lower sight alignment members are placed above the top of the golf ball and the golfer's line of sight aligns the upper sight alignment member above the lower sight alignment member, then the golfer knows his or her line of sight is directly above the golf ball.

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Simsbury, CT, United States of America

Gary George Brandt