Aspect Communications Corporation

Gary E Barnett

Vaishali Ghanwat

Satyen Hingorani

Philip W Barnett

According to the invention, systems, and methods are disclosed for testing of a first program is provided. First, an input file containing a location of a first program, identifiers of other programs to be invoked by the first program, and arguments to be passed to the other programs is read. Next, the first program is executed including invoking the other programs and passing to those programs the arguments specified. Finally, log files are generated based on results of execution of the first program and the other programs.

Method and apparatus for automating testing of java beans

A method of facilitating an outbound customer interaction involves monitoring user access activity, and automatically accumulating access data concerning such user access activity, with respect to a resource retrieved from one or more network locations (e.g., identified by URLs). The user access to the one or more network locations typically occurs via a user device coupled to a network to facilitate the access to the network locations. A trigger event is then detected based on the user access activity as reflected by the accumulated access data.

Method and system for initiating an outbound communication from a service provider responsive to a user activity with respect to a network resource

A system is provided for receiving, managing, and distributing data to multiple data destinations. Data is received from at least one data source normalized into a standard configuration. An identifier is associated with the normalized data. The identifier associated with the normalized data indicates the type of data included in the normalized data. The normalized data is transmitted along with the associated identifier to the multiple of data destinations. Each data destination determines whether to retrieve or ignore the normalized data based on the identifier associated with the normalized data. The normalized data may be transmitted in a data packet that includes the identifier associated with the normalized data. In certain instances, the normalized data represents a two-dimensional array of data elements.

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Gilroy, CA, United States of America

Gary E Barnett