Verint Americas Inc.

Gary Andrew Duke

Marc Adam Calahan

Daniel Thomas Spohrer

David Warren Singer

Christopher Jerome Schnurr

Paul Michael Munro

Padraig Carberry

Joseph Watson

Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is monitored to detect in the call one of the real-time speech conditions, rules, and triggers. Based on the detection, at least one real-time action and/or alert is initiated.

Combination of real-time analytics and automation

Included are embodiments for providing speech analysis. At least one embodiment of a method includes receiving audio data associated with a communication and providing the at least one phoneme in a phonetic transcript, the phonetic transcript including at least one character from a phonetic alphabet.

Speech analysis using statistical learning

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Fleet, United Kingdom

Gary Andrew Duke