Skype Limited

Microsoft Technology Licensing, LLC

Nice Systems Technologies UK Limited

Gareth O'Loughlin

Taavet Hinrikus

Liz Rice

Max Melchior

Duncan Lamb

Malthe Sigurdsson

John Graham-Cumming

Manrique Brenes

Marek Laasik

Andrew Galloni

Jason Derek McFall

Priidu Zilmer

Steven Heron

Maciej Buczkowski

Panagiotis Belesis

Benjamin Thomas Pickering

Alan Paul Rolleston Phillips

Paul David Mellor

Priidu Zilmar

Neil Samuel Ferguson

Alfredo Ramos-Alvarez

Liam Philip Clancy

Fiann James Curry-Towneley-O'Hagan

A terminal for use in a voice communications system includes a base station and at least one handset arranged to communicate wirelessly with the base station. The base station includes a first interface to a packet data network and a second interface to a public switched telephone network, the base station being arranged to selectively establish a packet data call from the first interface and a public switched telephone call from the second interface.

Dual-mode device for voice communication

Methods of storing data records produced from monitoring interactions between external agents and a system are described. The method defines specific interactions that occur between the external agents and the system as events of interest. A chain of interactions occurring during respective interaction sessions between a respective external agent and the system are monitored and events of interest occurring in the chain are determined. Data records from the monitored chain are produced, the respective data record including data identifying determined events of interest and data associated therewith. A profile identity, representative of the external agent, is assigned to each data record produced during an interaction session. Data records of individual events of interest are stored in a way ordered according to the type of event of interest and data records of events of interest occurring during an interaction session are stored in a way ordered according to assigned profile identity.

Method of storing and analysing data produced from interactions between external agents and a system

A device for use in a communication system the device comprising processing means arranged to execute first and second applications, and first and second interface means, the first application for detecting a communication event, the second application comprising means for controlling the second interface to allow a user to use the second application; wherein the first application is arranged to control first interface means to indicate to a user of the device that the communication event has occurred, when the second application is running.

User interface for a communication device

A wireless handset for use in a peer-to-peer voice communications system comprising: a display; a keyboard comprising multifunctional keys capable of entering numeric or alphabetic characters depending on a number of key presses, said keyboard being arranged to enter contact information into a user interface displayed on said display, select contacts on the user interface, and initiate a packet data voice call with a contact; a microprocessor arranged to execute embedded client software, wherein the client software is arranged to establish a packet data voice call over the network and encode speech information as individually addressed packets; and a radio communication device arranged to transmit said individually addressed packets as radio signals from said wireless handset to a network.

Wireless device for voice communication

A terminal for use in a peer-to-peer voice communications system comprising: a base station; and at least one handset arranged to communicate wirelessly with said base station; wherein the base station comprises a first interface to a packet data network and a second interface to a public switched telephone network, said base station being arranged to selectively establish a packet data call from said first interface and a public switched telephone call from said second interface.

Growing community of inventors

London, United Kingdom

Gareth O'Loughlin