Servicenow, Inc.

Ganesh Parameshwar Bhat

Harsha Vijayakumar

Venkata Phani Kumar Gudladona

Sreenevas Subramaniam

Ramkumar Devanathan

Cary Evans

Pooja I Halemani

Nitin Laxmanbhai Gupta

Meenakshi Parameswaran

An executable configuration is provided to an agent executing on a client device, wherein the agent is configured to execute the executable configuration and to collect metrics associated with the client device. User interface metadata is provided for an operating system tray application executing on the client device, wherein the user interface metadata indicates a plurality of different component functions. The plurality of different component functions includes a first component function to obtain, from the agent, at least a portion of the collected metrics, and to provide a first behavior on the operating system tray application. The plurality of different component functions also includes a second component function to obtain service data from a cloud service, and to provide a second behavior on the operating system tray application.

Configurable system tray application

A communication channel with an agent installed on a client is activated. While the communication channel is active, usage data is collected via the agent, wherein the usage data characterizes usage regarding a plurality of different applications accessed via the client. The usage data is analyzed to determine metrics associated with the plurality of different applications. An interactive user interface dashboard providing the determined metrics is provided.

Application health monitoring

An example embodiment may involve determining, based on a predefined policy, one or more configuration settings, wherein the predefined policy specifies a permitted value of a key within the configuration settings; obtaining, from a cloud-based service provider, an actual value of the key; determining, by applying the predefined policy, that the actual value of the key does not match the permitted value of the key; identifying a remediation for the key that includes determining an updated value of the key, wherein the updated value of the key satisfies the predefined policy; and causing the updated value to be applied to the key in the cloud-based service provider.

Control of cloud infrastructure configuration

Growing community of inventors

Bengaluru, India

Ganesh Parameshwar Bhat