Verizon Patent and Licensing Inc.

Ganesh Narasimman

Sambasiva R Bhatta

Sumit Singh

Adithya Umakanth

Balagangadhara Thilak Adiboina

Anurag Pant

A device may receive historical data and real-time data associated with a troubleshooting service, identify, using a machine learning model, an optimal resolution based on the historical data and the real-time data, and identify, using a graph analytics model, an optimal path of actions based on the optimal resolution. The machine learning model may be trained to identify one of the set of historical issues associated with the unresolved issue, and identify the optimal resolution based on one of the set of historical resolutions associated with the one of the set of historical issues. The graph analytics model may be trained to generate a set of paths of actions based on the historical data, and identify the optimal path based on respective numbers of actions associated with the set of paths. The device may identify optimal action based on the optimal path and the prior action.

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Chennai, India

Ganesh Narasimman