Google Inc.

Galen Tsai Chuang

Pedro Jose Moreno Mengibar

Yaniv Leviathan

Rohit Prakash Prabhavalkar

Arun Narayanan

Tomer Amiaz

Asaf Aharoni

Neeraj Gaur

Parisa Haghani

Austin Severn Waters

Zhongdi Qu

Nir Shabat

Michiel A U Bacchiani

Michiel Au Bacchiani

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for an automated calling system are disclosed. In one aspect, a method includes the actions of receiving audio data of an utterance spoken by a user who is having a telephone conversation with a bot. The actions further include determining a context of the telephone conversation. The actions further include determining a user intent of a first previous portion of the telephone conversation spoken by the user and a bot intent of a second previous portion of the telephone conversation outputted by a speech synthesizer of the bot. The actions further include, based on the audio data of the utterance, the context of the telephone conversation, the user intent, and the bot intent, generating synthesized speech of a reply by the bot to the utterance. The actions further include, providing, for output, the synthesized speech.

Automated calling system

Growing community of inventors

New York, NY, United States of America

Galen Tsai Chuang