Vmware, Inc.

Furkan Shaikh

Sachin Thakkar

Hemanth Kumar Pannem

Aarti Kumar Gupta

Lu Yu

Kim Tran

Venu Gopala Rao Kotha

Techniques disclosed herein manage and resolve incidents in hybridity manager applications, without the back-and-forth manual steps of the traditional software support lifecycle. In one embodiment, a virtual network operations center (NOC) with a centralized view of distributed, cross-cloud hybridity manager installations is responsible for tracking incident reports relating to hybridity managers and associated bugs, and the virtual NOC automatically publishes notifications of upgrade builds that fix the tracked bugs to the appropriate hybridity managers. When the same bug is encountered again with another hybridity manager instance, the virtual NOC may also publish an upgrade notification to the other hybridity manager instance, without requiring a support ticket to be filed, etc.

Method and system providing automated support for cross-cloud hybridity services

Techniques are disclosed for cross-cloud hybrid services upgradability. In one embodiment, a virtual network operations center (NOC) with a centralized view of distributed, cross-cloud hybridity manager installations is responsible for continuously gathering information on the environments of on-premise and cloud computing systems, analyzing the gathered information to identify upgrades to hybridity manager instances that are compatible with dependent components and paired hybridity manager(s), and publishing notifications of compatible upgrades to the hybridity manager instances based on the analysis. The publishing of upgrade notifications by the virtual NOC is a server-initiated upgrade that is coordinated across hybrid cloud computing system sites, in contrast to traditional isolated client-initiated upgrades. In addition, the virtual NOC may revoke previous notifications if the associated upgrade versions are no longer compatible with the dependent components and/or the paired hybridity managers.

Virtual network operations center for cross-cloud hybrid services upgradability

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Cupertino, CA, United States of America

Furkan Shaikh