Ricoh Company, Ltd.

Fumihiro Nagano

Kenji Ueda

Hiroshi Nishida

Takeyoshi Sekine

Takenori Oku

Yasushi Nakazato

Ryusuke Mase

Satoshi Hatanaka

Yusuke Shibata

Satoshi Mizuno

Kazuho Satoh

Shunsuke Hayashi

Yuuji Nagamatsu

Tetsutaro Oishi

Kentaro Seo

Yuuta Sano

A system includes a device and one or more information processing apparatuses. The device includes a device-information generator configured to generate device information on the device; and an analyzer determining unit configured to determine any one of the device and the one or more information processing apparatuses as an analyzer for the device information. The one determined as the analyzer includes an analysis unit configured to perform an analysis based on the device information; and a service determining unit configured to determine a service to the device based on a result of the analysis.

System, service determining method, and computer program product

An information processing system includes one or more information processing apparatuses for determining lifetimes of components, to be replaced by preventive maintenance, of respective electric devices. The information processing system includes a leading variable specifying unit configured to specify, based on variables that represent use states of the electric devices and failure data of the electric devices which have been obtained from the electric devices, a plurality of leading variables relevant to the lifetimes of the components; a lifetime matrix creating unit configured to classify a plurality of values of each of the leading variables into sections to create a lifetime matrix in which the lifetimes of the components are set with respect to combinations of the sections each of which relates to a different leading variable; and a lifetime outputting unit configured to determine the lifetimes of the components with respect to the respective electric devices.

System, method, and non-transitory recording medium for determining lifetimes of components of multifunction peripherals

An information processing system includes a storage unit that stores and associates a cause of a failure that has occurred in an electronic device, state information of the electronic device at the time the failure has occurred in the electronic device due to the cause of the failure, and a measure to be implemented in response to the cause of the failure. The information processing system further includes at least one processor that performs an acquisition process for acquiring the state information of the electronic device, and a failure diagnosis process for determining the cause of the failure that has occurred in the electronic device and the measure to be implemented in response to the cause of the failure based on the acquired state information of the electronic device.

Information processing system and failure diagnosis method

Growing community of inventors

Kanagawa, Japan

Fumihiro Nagano