Symbotic LLC

Koninklijke Philips Electronics N.v.

Frederick Morgan

Dean Kamen

Jason A Demers

John Matthew Kerwin

Ihor A Lys

William John Fosnight

John G Lert, Jr

Todd A Ballantyne

John J Biasi

Ronald Van Den Oetelaar

Michael Van Hartskamp

A customer access system includes one or more customer access portals to dispense ordered items to customers and/or receive returned items from customers. A tote transfer system transports one or more totes to carry the ordered items and the returned items to and from the customer access portals. The customer access system may also include a storage structure to temporarily store one or more totes to provide a buffer to reduce or mitigate customer wait times at the customer access portal and/or to more efficiently disposition items by consolidating returned items. The storage structure may further allow 'asynchronous dispositioning' of returned items where the retrieval of a returned item from the customer and the dispositioning of the returned item occurs at different times. In some implementations, the customer access portal includes one or more drawers to exchange of items with a customer in a safe and efficient manner.

Methods and apparatus for facilitating transport of items between a store and a customer via a customer access portal

Growing community of inventors

North Billerica, MA, United States of America

Frederick Morgan