Deutschetelekom Ag

Fred Runge

Marian Trinkel

Christel Mueller

Martin Eckert

Wiebke Johannsen

Roman Englert

Jin Liu

Thomas Ziem

Markus Van Ballegooy

Heiko-Armin Schōnebeck

Frank Niedermueller

Joachim Stegmann

Romeo Peter Wetzel

Detlef Hardt

Klaus-Dieter Liedtke

Frank Oberle

Felix Burkhardt

Thomas Scheerbarth

Juergen Emhardt

Thomas Ziern

A method and system for adapting automated interactions that allows the interactive behavior of an automated system, or the nature of the interaction elements implemented thereon, to be adapted to properties and/or behaviors of users of such systems in order to enhance operating convenience. Interaction adaptation is performed with reference to user groups to which the users are allocated.

Method and system for adapting interactions

A method for emphasizing selected objects in digital data of at least one of pictures and video that is stored in digital messages, the messages including sender addresses and being stored in a memory system of a digital messaging system for a plurality of users, includes the step of identifying picture regions including at least one of faces and persons in the digital data of the messages on the digital messaging system having the same sender address. Sender-relevant picture regions in the identified picture regions that represent a sender of the message are determined based on at least one of: a) a comparison with a reference picture of the sender stored on the memory system; b) a comparison of speech data in the digital data with reference speech data using at least one of speaker recognition methods, speaker verification methods and speaker identification methods, taking into account picture data and speech data in the message; and c) a frequency of occurrence of the identified picture regions in the messages that have the same sender address. The digital data of the messages is then modified so as to emphasize the sender-relevant picture region.

Method and apparatus for identifying speakers and emphasizing selected objects in picture and video messages

A method and system for processing messages within the framework of an integrated message system. Recipients of messages in an integrated messaging system are provided with an authentic impression of the received message. In a first step, a message received within the framework of an integrated messaging system is automatically translated. Language detection and dictation system is provided. The message contents of the incoming message as well as its segments and parameters are simultaneously utilized to generate additional information regarding the sender and the information, which is suitable to give the recipient an impression of the received message in the most authentic form possible.

Method and system for processing messages within the framework of an integrated message system

A method for providing multilingual speech output in an automated spoken dialog system includes setting up a connection between a telecommunications terminal device and the spoken dialog system. In response to a connection setup, a multilingual speech output is provided that includes an output of a first speech sequence in a first language and at least one second speech sequence in at least one second language different from the first language. The first speech sequence and the at least one second speech sequence are output, at least in part, simultaneously.

Method, spoken dialog system, and telecommunications terminal device for multilingual speech output

A method and device for verification of an identity of a subscriber of a communication service on a telecommunications network is provided. The communication service requires authentication of the subscriber. The verification includes comparing a reference biometric with at least one biometric characteristic detected from a biometric sample of the subscriber, in order to provide the subscriber with access to the restricted communication service. The reference biometric can be adapted and used for verification purposes based on the different security requirements of the various communication services provided on the telecommunications network.

Method and device for verifying the identity of a user of several telecommunication services using biometric characteristics

A method and device are provided for classifying at least two languages in an automatic dialogue system, which processes digitized speech input. At least one speech recognition method and at least one language identification method are used on the digitized speech input in order, by logical evaluation of the results of the method, to identify the language of the speech input.

Dialogue system with logical evaluation for language identification in speech recognition

A method and a system for person/speaker verification via different communications systems. The system may include a control logic (SL) having access to a voice-controlled dialog system (DS) having verification dialogs stored for querying, a biometrics customer profile (BK), in which the personal biometric data of customers are stored and a provider database (PD), which contains information regarding protected database areas and services in conjunction with the biometric methods authorized for verification. The method for person/speaker verification is designed to ascertain, transmit, analyze and evaluate via telecommunications systems the different personal biometric data that are suitable to establish unequivocally the access authorization of a customer.

Method and system for person/speaker verification via communications systems

A method for the voice-operated identification of the user of a telecommunications line in a telecommunications network is provided in the course of a dialog with a voice-operated dialog system. Utterances spoken by a caller from a group of callers limited to one telecommunications line are used during a human-to-human and/or human-to-machine dialog to apply a reference pattern for the caller. For each reference pattern, a user identifier is stored which is activated once the caller is identified, and, together with the CLI and/or ANI identifier of the telecommunications line, are made available to a server having a voice-controlled dialog system. On the basis of the CLI, including the user identifier, data previously stored for this user are ascertained by the system and made available for the dialog interface with the customer.

Method for the voice-operated identification of the user of a telecommunications line in a telecommunications network in the course of a dialog with a voice-operated dialog system

In a method for operating a global, virtual a call center having operators working all over the world, in response to a call from a customer, data suitable for identifying the customer and allocating him or her to a customer group are collected and stored. These data are compared using a search routine to stored data of the operators logged on for the call center. As a result, the customer is automatically connected by the call center server to the web browser of the workstation system of the operator selected for the customer, at the same time all of the data collected for the customer being displayed on the web browser window of the operator's monitor. For international call centers, in particular, the method improves communication between the customer and the operator.

Method for operating a global, virtual call center

One variant from a large number of possible services and/or service combinations is made available to the customer via a dialogue of human-machine interaction: a variant which the customer needs to solve his/her problem or to comply with his/her service request. In the process, it is checked whether the customer has access to the terminal configuration required for this variant and verified that the customer's terminal configuration supports the service and/or service combination concerned. For the customer's access to the calling card service, cards of completely different types, personal phone card, prepaid card, &ldquo;call home&rdquo; card, etc., are admitted. The type of calling card defines the customer's access authorization to the various possible services and/or service combinations, as well as the manner of billing those services. The present invention is suited for increasing the degree of automation of the services offered by calling card providers.

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Wuensdorf, Germany

Fred Runge