Verint Americas Inc.

Next It Corporation

Linesoft Corporation

Eig Technology, Inc.

Next It Innovation Labs, LLC

Ecsi Corporation

Fred A Brown

Tanya M Miller

Mark Zartler

Charles C Wooters

Megan Brown

Victor O'Brien Morrison

Mitchell G Lawrence

Molly Q Brown

Richard Morris

Ian Roy Beaver

Casey Gossard

Eli D Snavely

Bryan Michael Culley

Scott Buzan

Verlie Thompson

Andrew J Mccall

Ann M Foreyt

Jason D Evans

Richard Stuart Morris

Conversation user interfaces that are configured for virtual assistant interaction may include contextual interface items that are based on contextual information. The contextual information may relate to a current or previous conversation between a user and a virtual assistant and/or may relate to other types of information, such as a location of a user, an orientation of a device, missing information, and so on. The conversation user interfaces may additionally, or alternatively, control an input mode based on contextual information, such as an inferred input mode of a user or a location of a user. Further, the conversation user interfaces may tag conversation items by saving the conversation items to a tray and/or associating the conversation items with indicators.

Virtual assistant focused user interfaces

Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants. These variable responses may take the context of a user's query into account both when identifying an intent of a user's query and when identifying an appropriate response to the user's query.

Method of using a virtual assistant

A conversation user interface enables patients to better understand their healthcare by integrating diagnosis, treatment, medication management, and payment, through a system that uses a virtual assistant to engage in conversation with the patient. The conversation user interface conveys a visual representation of a conversation between the virtual assistant and the patient. An identity of the patient, including preferences and medical records, is maintained throughout all interactions so that each aspect of this integrated system has access to the same information. The conversation user interface presents allows the patient to interact with the virtual assistant using natural language commands to receive information and complete task related to his or her healthcare.

Conversational virtual healthcare assistant

Techniques for interacting with a portion of a content item through a virtual assistant are described herein. The techniques may include identifying a portion of a content item that is relevant to user input and causing an action to be performed related to the portion of the content item. The action may include, for example, displaying the portion of the content item on a smart device in a displayable format that is adapted to a display characteristic of the smart device, performing a task for a user that satisfies the user input, and so on.

Interaction with a portion of a content item through a virtual assistant

Various embodiments are described for searching and retrieving documents based on a natural language input. A computer-implemented natural language processor electronically receives a natural language input phrase from an interface device. The natural language processor attributes a concept to the phrase with the natural language processor. The natural language processor searches a database for a set of documents to identify one or more documents associated with the attributed concept to be included in a response to the natural language input phrase. The natural language processor maintains the concepts during an interactive session with the natural language processor. The natural language processor resolves ambiguous input patterns in the natural language input phrase with the natural language processor. The natural language processor includes a processor, a memory and/or storage component, and an input/output device.

Apparatus, system, and method for natural language processing

Data having some similarities and some dissimilarities may be clustered or grouped according to the similarities and dissimilarities. The data may be clustered using agglomerative clustering techniques. The clusters may be used as suggestions for generating groups where a user may demonstrate certain criteria for grouping. The system may learn from the criteria and extrapolate the groupings to readily sort data into appropriate groups. The system may be easily refined as the user gains an understanding of the data.

Method and system for generating and correcting classification models

Systems and methods for handling dual modality communication between at least one user device and at least one server. The modalities comprise audio modalities and mechanical motion modalities. The server may be simultaneously connected to the user device via a data network and a voice network and simultaneously receive audio-based input and mechanical motion-based input.

Enhanced multi-modal communication

Techniques and architectures for providing notifications regarding events, such as hurricanes, tornados, fires, floods, earthquakes, and so on, are discussed herein. For example, a user interface may be displayed with a map of a geographical area, an event visual representation representing an event, and an impact visual representation indicating an impact area where the event is estimated to impact. A request may be received to notify users associated with the impact area and customized notifications may be sent to users associated with the impact area. The customized notifications may be based on policy data for the users.

Property assessment using a virtual assistant

A conversation user interface enables a patient to better understand their healthcare by integrating diagnosis, treatment, medication management, and/or payment, through a system that uses a virtual assistant to engage in conversation with the patient. The conversation user interface conveys a visual representation of a conversation between the virtual assistant and the patient. An identity of the patient, including preferences and/or medical records, is maintained throughout interactions so that each aspect of this integrated system has access to the same information. The conversation user interface allows the patient to interact with the virtual assistant using natural language commands to receive information and complete a task related to his or her healthcare.

Providing variable responses in a virtual-assistant environment

Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.

Growing community of inventors

Alpharetta, GA, United States of America

Fred A Brown