Telefonaktiebolaget Lm Ericsson (publ)

Francois Leduc

Roch Glitho

Thomas Crowe

Hung Tran

Wayne S Tom

Lena Hogberg

Cristina Mazzi

A system and method for interactively selecting call treatment in real time for an incoming call in a radio telecommunications network. A modified mobile station includes a display, a browser application that presents call information regarding the incoming call and call-treatment options on a pop-up menu the display, a keypad for a user to select a call-treatment option, and a Client Access Function Teleservice (CATS) handler that packages the selected call-treatment option in an IS-136 R-DATA message and sends the R-DATA message to a modified mobile switching center (MSC). The MSC determines that the R-DATA message is a CATS message from the value of the Higher Layer Protocol Identifier (HLPI) in the R-DATA message, and sends the call-treatment option to a modified service node in a short message service (SMS) message. A server in the service node receives the SMS message from the MSC, extracts the selected call-treatment option, and translates the call-treatment option into service scripts understood by the service node.

System and method for real-time interactive selection of call treatment

A customer administrative system of a wireless communications system is interfaced with one or more system database network elements to support not only transaction oriented communications, but also query oriented communications. Logic is included in the interface to process and translate search request queries for database network element handling. Results of any searches performed in response to the queries are returned to the interface. The logic then collects the information comprising the results of the searches, and supports file transfer of the collected information to the requesting customer administrative system.

Query supporting interface between a customer administrative system and

External entity data access to the customer administrative system and database network elements of a telecommunications network is provided through a web-server and an Internet connection. The integrity and security of any stored data is protected through the use of a firewall implemented at the web-server. In one aspect, an interface is connected between the customer administrative system and database network elements and is also connected to the web-server to handle external entity requests by specifying not only which actions need to be taken but also routing the request to a proper destination. In a second aspect, the interface is by-passed with respect to the handling of external entity requests, with the web-server specifying the actions to be taken and routing the request to the proper destination.

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Pincourt, Canada

Francois Leduc