Bayerische Motoren Werke Aktiengesellschaft

Francois Bachellerie

Stefan Juraschek

Axel Knaut

Florian Mume

The invention relates to a method for remotely handling a conspicuity pattern or error report of a means of transport (-) comprising the steps of: receiving the conspicuity pattern of error report (ER) from the means of transport (-) on a back-end server (); automatically determining an error pattern (F-F) stored on the back-end server () as a function of the error report (ER), in response thereto automatically determining a configuration requirement as a function of the stored knowledge; automatically generating and sending a configuration request representing a union set of the respective configuration requirements to the means of transport (-); receiving () a configuration specification in response to the configuration request on the back-end server (); and automatically determining an action, like e.g. a troubleshooting operation or an information based on the configuration specification by the back-end server ().

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Munich, Germany

Francois Bachellerie